One address, and a person on the other end.

The address

support@mydoorman.app

One person reads it. Expect a reply within a couple of days, and an honest answer rather than a fast one.

For anything about your data specifically — what is held, or a request to delete it — privacy@mydoorman.app goes to the same place but is easier to find later. The deleting your data page says what to include.

What to put in it

For anything behaving oddly, four things turn the first reply into an answer instead of a request for more information.

• A support code. Run Diagnose a problem in Settings, reproduce the fault, read over what it recorded, and send it. The code it gives you — DM-XXXX-XXXX — identifies that one report and nothing else; we cannot look one up by your number, your name or your email. Support walks through it.
• The build details from the About section in Settings, if you would rather not run a diagnostic session. They say which build and variant you have — never numbers, names or call history.
• What you expected, and what happened instead. "A call I was waiting for was held" is a different bug from "a call rang that shouldn't have."
• The reason the log gave. Every decision carries one, and it usually identifies the cause on its own.

What not to send

Please don't send the number that called you, or a screenshot with one in it. We don't want it and we have nowhere to put it. A company arguing that it keeps as little as it can should not be collecting phone numbers by email, and the reason code tells us more than the number would.

How long it takes

There is no support guarantee to make, and inventing one would be the first dishonest sentence on this site. It is a small team. You will get a real answer rather than a fast one.

Press, security, or something legal

Same address, and say which in the subject line. If you have found a security problem, please tell us before you tell anyone else — we will not argue with you about whether it counts.