Support
Start here.
Most reports come down to one of four things, and three of them are Android settings. If your question is about how Doorman works, the questions page is the better place.
Diagnose a problem
Send us what happened. Not who you are.
- 1In Settings, under Pilot support, open Diagnose a problem and tap Start diagnosing.
- 2Make the problem happen.
- 3Tap Stop. Read the review, then choose Send or Discard.
The review shows the whole report before it leaves your phone: which screens opened, which buttons you used, door decisions by code, and whether each request to our server worked. Never phone numbers, names, or message text.
The code on the tag points to that one report and nothing else. Put it in your email.
Usually it's one of these
A call you expected was held
If the number isn't in your contacts, the door did its job. The log names the rule. Add the number and it rings next time. If you know a call is coming, add it before it does.
A verification code never arrived
Short codes aren't contacts, so a shut door holds them. Use Let a code through on the Door screen. Messages open to everyone for ten minutes, then shut on their own. Why a timer.
An app you want is still held
Android only lets an app exempt itself, so the switch lives in Android's Do Not Disturb settings. Doorman links you straight there. The longer answer.
Voicemail got busier
Doorman silences where your carrier used to decline. A silenced call still rings out at the other end, and where it goes next is your carrier's forwarding. The Live Line is built for this.
The Live Line isn't answering
The line only gets the calls your carrier forwards to it, so check the forwarding first. Doorman shows the forwarding codes for your carrier when you set the line up. We have tested forwarding on T-Mobile; other carriers are unproven, and a report from one helps us most.
Before you write
- Android 10 or newer.
- Doorman still has the screening role. Some phones quietly take it back when the app hasn't been opened in a while.
- If a call rang with no decision, the log says the 3.5-second budget ran out. That's by design.
Write to us
support@mydoorman.app. No ticket system, no chatbot. A person who built it answers. Include your support code, and say what you expected to happen.
The code is the only way we can find a report. Not your number, not your name, not your email. The report doesn't carry them.
Your data
Your door history lives on your phone. Clear it in Settings, set how long it's kept, or uninstall. The Live Line's records are on our server, kept for the 7, 30 or 90 days you chose. Reports you send expire on the same schedule, or sooner if you email us the code and ask. Deleting your data covers the rest.
If something was held and you weren't told, that's a bug.
Everything Doorman does is meant to land in the log with its reason. A test fails the build if a path could hide one. Tell us and we'll treat it that way.