Deleting your data

Last updated 29 September 2026

Most of what Doorman holds is on your phone, so most of it you can delete yourself, immediately, without asking us. What we hold on our side, we delete by hand when you ask.

On your phone, right now

Clear the history

Open Doorman, go to Settings, and choose Delete history. This removes every call this phone screened and everything the door held, at once. It does not need a network connection and it does not tell us you did it. Live Line calls and messages belong to your line, not this list: delete a message with Delete now, or all of them with Delete my account.

Or let it expire

Under Settings you can set how long records are kept: 7, 30 or 90 days. Anything older is deleted when the app next starts.

Or uninstall

Removing Doorman removes its database, its settings, and the Do Not Disturb rule it created, because Android deletes all of an app's own storage when the app goes. Nothing is left behind on the phone.

Uninstalling does not close a Live Line, and it does not delete what we hold for one. Delete your account in the app first, as below - or, if the app is already gone, email us.

On our servers

We hold data about you if you used the Live Line (which includes Ask Doorman), or if you sent us a report from Diagnose a problem. The anonymous counts the app sends carry no device, number or words, so there is nothing in them we could find as yours.

Delete it yourself, in the app

Open Doorman, go to Settings, and under Your data choose Delete my account. It asks you to confirm, then deletes everything below at once - including recordings still held at our telephone provider, which are asked to go the same moment - and tells you whether it worked. If it could not reach us, it says so and deletes nothing, so you are never told it is done when it is not.

Or ask us, if the app is gone

Email privacy@mydoorman.app. So we can find your records, either write from the phone number on your line, or include that number, or quote the support code a diagnostic showed you (DM-XXXX-XXXX). We will not ask for anything else. A person carries out every emailed request within 30 days and writes back to confirm when it is done.

What is deleted

• Your line's records: every call the Live Line handled, with the caller's number, the time, the stated reason and the receipt.
• Transcripts of callers' introductions, and messages callers left, including their transcripts.
• Any message recordings still held at our telephone provider.
• Your Ask Doorman proposals and their history.
• Your approved numbers, expected calls, passes and blocks on the line.
• Your device credential, your push token, and the confirmation key your phone registered for sensitive changes.
• Your own mobile number, which is also forgotten on its own when your last line is released.
• Usage counts kept for your line.
• Any diagnostic report you sent, found by its support code.

What is kept, and by whom

• Your line's phone number, for a short grace period. Releasing it the moment you delete would hand any call your carrier still forwards to it to whoever gets the number next. So it stays reserved to us, with nothing of yours attached, until forwarding has stopped arriving - then it goes back to our telephone provider.
• Call detail records held by the phone companies, including our telephone provider and your own carrier. They exist because a call crossed the public telephone network. Every telephone company keeps these under its own obligations, and we do not control them.
• Payment records, once anything is for sale, will be held by Google Play rather than by us. Nothing is sold during the pilot, so there are none today.

Records that have already expired under your retention setting are gone before you ask, which is the point of a short default.

Closing a line is not deletion

Closing the Live Line in the app releases the number: seven days after you close it, or up to thirty if calls are still being forwarded to it, so that a carrier setting you forgot to undo does not strand anyone. Closing does not by itself erase the records above, so if you want those gone as well, email us.